Frequently asked questions

Everything you might want to ask before starting.

If your question isn't here, our team is just one message away.

How can I stop missing inbound calls after hours?
AIS Autonomous helps businesses capture and respond to enquiries outside business hours so leads are not lost when your team is unavailable. The goal is to make sure every caller gets an immediate response and a clear next step.
Can AI handle lead qualification before handing off to my team?
Yes. AIS Autonomous can collect key details, filter out low-intent enquiries, and pass only qualified leads to your team, which saves time and improves response quality.
Will an AI voice agent sound natural to my customers?
The system is designed to handle real customer conversations in a natural, conversational way rather than forcing people through rigid menus. That matters because customers respond better when automation still feels helpful and human-like.
Can the system book appointments directly into my calendar?
Yes. AIS Autonomous can support appointment booking workflows so prospects can move from enquiry to scheduled meeting without manual back-and-forth.
How much manual follow-up can this automate?
It can automate a large part of repetitive follow-up such as enquiry capture, lead qualification, reminders, and booking-related communication, which frees your team to focus on higher-value conversations.
What business processes can be automated first?
The best starting points are usually inbound call handling, lead qualification, appointment booking, FAQ responses, and follow-up messages because these are repetitive and time-sensitive.
Is this suitable for small teams with high enquiry volume?
Yes, especially for small teams that cannot afford to miss calls or spend hours on repetitive admin. Automation helps smaller businesses handle more enquiries without increasing headcount.
How long does it take to set up and launch?
The exact setup time depends on your workflow and how much customization is needed, but the process should be focused on getting a working solution live quickly rather than building a long, complex implementation.
What happens when a customer needs a human agent?
The automation should hand off smoothly when a query becomes complex, sensitive, or needs personal attention. That balance matters because over-automation can frustrate customers if human support is never available.
How do I know if my business is a good fit?
If your business receives repeated enquiries, misses calls, spends too much time on basic follow-up, or needs faster lead response, it is likely a strong fit for AI-driven automation.
How is pricing structured?
Three monthly plans designed for different stages of growth. Starter at ₹25,000 per month covers CRM setup, lead capture, basic email automation, and sales pipeline management for one user. Growth at ₹45,000 per month adds WhatsApp and SMS automation, multi-channel follow-ups, appointment booking, call tracking, and support for up to five users. Enterprise starts at ₹75,000 per month and includes full automation architecture, advanced AI workflows, multiple pipelines, CRM customization, external integrations, and dedicated onboarding. Optional AIS Innovate growth services start at ₹50,000 per month for paid advertising, funnel creation, and campaign management.
What is the difference between each plan?
Starter is built for businesses that need a solid CRM foundation and basic automation to stop losing leads. Growth adds the multi-channel power - WhatsApp, SMS, and automated follow-ups - that turns inbound interest into booked meetings. Enterprise is for teams running complex operations across multiple departments or locations, with custom workflows, AI automation, and white-glove support. If you are unsure which fits, book a quick call and we will map it to your current volume and goals.
What is AIS Innovate and do I need it?
AIS Innovate is an optional growth service that works alongside AIS Autonomous. While Autonomous captures and manages the leads you already have, Innovate drives new leads through paid advertising on Meta, Google, and LinkedIn, plus funnel and landing page creation. It starts at ₹50,000 per month. You do not need it to use Autonomous, but the two together create a complete growth engine - one system brings traffic, the other converts it.
Can I try before committing?
Yes. You can start with a free trial on the Starter or Growth plan, or schedule a guided demo where we walk through your specific use case and show you exactly how the platform would handle your workflow. No credit card is required for the trial.
Can I switch plans later?
Absolutely. You can upgrade or downgrade your plan at any time. When you upgrade, new features are available immediately. When you downgrade, the change takes effect at the start of your next billing cycle. There are no penalties for switching.
Are there any setup fees or hidden costs?
No setup fees and no hidden costs. The price you see is the price you pay. Onboarding, documentation, training, migration assistance, and integration help are included with every plan at no extra charge. Enterprise plans may include custom development or third-party integration work, which is quoted separately and agreed upfront.
What is the refund and cancellation policy?
You can cancel your subscription at any time with 30 days' written notice. If you are not satisfied within the first 30 days of your Starter or Growth plan, contact our support team for a full refund. Enterprise plans include a dedicated success clause reviewed during contract signing.
Do you offer annual billing or discounts?
Yes. Switch to quarterly or annual billing to save up to 20%. Annual plans also include priority support and a dedicated success review every quarter. Contact the team for a custom quote based on your plan and user count.
Which integrations are supported?
AIS Autonomous plugs into more than 600 platforms, including Salesforce, HubSpot, Zendesk, Jira, Google Workspace, Microsoft 365, and most other enterprise systems. New connectors are added every month.
How does AIS Autonomous actually work?
AIS Autonomous brings messaging, automation, and AI agents into one platform. You design workflows visually or through prompts, connect your data sources, and let the system trigger the right action - message, route, escalate, transact - every time a customer signal arrives.
Which channels does AIS Autonomous support?
WhatsApp, Email, and SMS - all from a single inbox, with shared customer context. Voice AI is in beta.
How does AIS Autonomous handle security?
Enterprise-grade security: end-to-end encryption, secure data handling, role-based permissions, audit trails, controlled environments, and compliance-ready infrastructure.
Can I trial AIS Autonomous before I commit?
Yes. Start with a free trial on the Startup or Growth plan, or schedule a guided demo with the team to see your specific use case in action.
Will AIS Autonomous fit alongside the tools I already use?
Yes. AIS Autonomous is built to integrate, not replace. Connect to your CRM, e-commerce, support, and data systems with no-code connectors or APIs and keep working with the tools you already trust.
What is the uptime SLA?
AIS Autonomous guarantees 99.9% uptime for all paid plans, backed by redundant infrastructure across multiple availability zones. Enterprise customers receive 99.99% SLA with dedicated support response times under 1 hour.
Who owns my data?
You retain full ownership of all customer data, conversation logs, and campaign analytics stored on the platform. You can export everything via CSV or API at any time. We never sell or share your data with third parties.
Do I need an engineering background to use it?
No. The workflow editor is fully no-code - drag-and-drop, or describe what you want in plain language. Engineering teams can extend with APIs, webhooks, and custom logic when needed.
What happens when our workflows change later on?
Workflows are versioned and editable in place. Update a step or branch and re-deploy without disrupting in-flight conversations. Roll back any change in one click.
Can different teams use AIS Autonomous in parallel without stepping on each other?
Yes. Role-based permissions, scoped inboxes, and segmented workflows let marketing, sales, and support teams work side by side without overlap.
Will AIS Autonomous replace the tools we have today?
Most often it sits alongside them. AIS Autonomous owns the messaging, automation, and AI orchestration layer; your CRM, e-commerce, and support tools remain the source of truth - connected via 600+ integrations.
How long does it take to set up?
Most teams launch their first workflow within a day. Onboarding includes documentation, training, migration assistance, and integration help - included in every plan.
Still have questions?

We're one message away.

Reach our support team for any queries or assistance - or book a quick walkthrough.